Refund and Returns Policy
Elle Cleverdon Fine Jewellery Return and Exchange Policy
At Elle Cleverdon Fine Jewellery, we want you to adore your special piece. Here are the details of our return and exchange policy:
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Size Exchanges: If you need a different size, we’re delighted to exchange your item within 14 days of purchase. Please note that resizing gold and silver rings may incur a nominal fee. You’ll be responsible for the postage cost when sending the item back for an exchange.
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Earrings: For hygiene reasons, we cannot accept exchanges or refunds on earrings.
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Discounted Designs and Custom Pieces: Unfortunately, we cannot offer exchanges or refunds on discounted designs or custom-made items unless they are found to be faulty.
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Final Sale Items: Items marked as final sale are non-refundable and cannot be exchanged unless there’s a manufacturing defect.
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Refunds: We don’t provide refunds for change of mind. Feel free to reach out to our customer care team at info@ellecleverdon.com with any questions before making a purchase.
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Warranty: All Elle Cleverdon pieces come with a six-month warranty from the purchase date, covering manufacturing faults. However, this warranty will be voided if the item is altered by another jeweller.
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Faulty Items: In the rare event of a faulty item, we’ll refund you after our jeweller inspects it. Manufacturing faults do not include wear and tear, oxidized plating, broken chains, or cracked stones.
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Repairs: Our skilled team can restore most pieces to their original beauty. Contact us at info@ellecleverdon.com with photos and proof of purchase. Repairs typically take 7 to 10 business days, and postage to and from the studio is your responsibility.
Remember to cherish your jewelry, and if you have any questions, our team is here to assist! ✨
